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Warranties and Return Policy: Dell™ PowerVault™ 120T DLT1 Autoloader User's Guide

Limited Three-Year Warranty (U.S. and Canada Only) "Total Satisfaction" Return Policy (U.S. and Canada Only) 

Limited Three-Year Warranty (U.S. and Canada Only)

For whole unit replacement products that have Dell Service Tag/Plate, ensure that the service tag/plate (Item 1, Figure 1) has been properly removed and applied to the replacement unit. Failure to comply may cause the loss of the entire warranty.

Figure 1. Service Tag/Plate Location

To transfer the Dell Service Tag/Plate to the replacement unit, perform the following:


Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as described in the following text.

Damage caused during shipping the products to the user is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or DellWare® products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this warranty; all other monitors, keyboards, and mice (including those sold through the DellWare program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this warranty.

Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, call Dell's Customer Technical Support. If warranty service is required, Dell will issue a Return Material Authorization Number. Ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will return the repaired or replacement products prepaid if the destination is within the continental U.S. Shipments to other locations will be made freight collect.

NOTE: Before returning a product to Dell, back up the data on the hard disk drive and any other storage device in the product. Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.

Coverage During Years Two and Three

During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. Report each instance of hardware failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if an address in the continental U.S. or Canada is used. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts. The warranty term for a replacement part is the remainder of the limited warranty term.

The cost of replacement parts not returned to Dell will be covered by the owner. The procedure for returning replaced parts, and the user's obligation to pay for replacement parts if not returned to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.

The owner must accept full responsibility for the software and any data lost. Dell is not required to advise or remind the user of appropriate backup and other procedures.

General

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO THE USER OR OWNER.

DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE THE USER OR OWNER SPECIFIC LEGAL RIGHTS, AND THE USER OR OWNER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION).

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO THE USER OR OWNER.

These provisions apply to Dell's limited three-year warranty only. For provisions of any service contract covering the system, refer to the separate service contract that the owner will receive.

If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange.

NOTE: If one of the available warranty and service options has been chosen instead of the standard limited three-year warranty described in the preceding text, the option chosen will be listed on the invoice.

"Total Satisfaction" Return Policy (U.S. and Canada Only)

If the end-user customer bought products directly from Dell, they may return them to Dell up to 30 days from the date of invoice for a refund of the product purchase price. This refund will not include any shipping and handling charges shown on the invoice. If an organization bought the products directly from Dell under a written agreement, there may be different terms for the return of products under this policy, based on the agreement with Dell. To return products, call Dell Customer Service at 888.560.8326 to receive a Credit Return Authorization Number. The products must be returned to Dell in their original packaging. Prepayment by the owner of shipping charges and insurance is required. Software may be returned for refund or credit only if the sealed package containing the diskettes or CDs is unopened. Returned products must be in as-new condition, and all of the manuals, diskettes, CDs, power cables, and other items included with a product must be included.

This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's current return policy.

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